Terms of Service

TERMS AND CONDITIONS

QWERTY KEY SRL

This document (published electronically at qwertykey.eu) in its entirety, together with any other documents referenced herein, constitutes the Terms and Conditions (hereinafter referred to as “T&C” or the “Terms”) that govern the relationship between QWERTY KEY SRL, acting as the Seller, and any natural or legal person who chooses to enter into such a legal relationship as the Buyer (whether acting as a Consumer within the meaning of Article 2(2) of Government Ordinance 21/1992 on consumer protection, or as a Business Operator within the meaning of Article 2(3) of Government Ordinance 21/1992 on consumer protection).

PURPOSE

These Terms establish the conditions for using the QWERTY KEY SRL website, the conditions for purchasing products sold by QWERTY KEY SRL through the website, and the rights and obligations of the parties arising from or in connection with the distance sales contract entered into between QWERTY KEY SRL and an individual buyer through the website.

SECTION I: DEFINITIONS

To facilitate the reading and full understanding of these T&C, the following terms shall have the meanings set out below, unless otherwise expressly provided in these T&C or in a separate agreement between QWERTY KEY SRL and the Buyer:

CONTENT

All information available on the Website that may be visited, viewed, or accessed using the Technical Requirements, including:

• Product specifications, descriptive and illustrative images, and promotional videos;
• Information relating to products, services, and/or pricing offered by any third party with whom QWERTY KEY SRL has partnership agreements, during a specified period;
• Information communicated by any means by an employee of QWERTY KEY SRL to the User or Buyer, in accordance with the contact details provided or otherwise specified;

ACCOUNT

The electronic system made available to the Buyer by QWERTY KEY SRL (https://qwertykey.eu/), identified by an email address (Login) and a password created and chosen by the Buyer, which allows the Buyer to access the website, view and access the products and services offered by QWERTY KEY SRL, place orders, and use other additional services/features (e.g., viewing order details, accessing the Buyer’s invoices, etc.).

PROMOTIONAL CAMPAIGN

Specific sales conditions for products offered through the website, involving specified products from a predefined and limited stock, for a limited period determined by QWERTY KEY SRL, in compliance with applicable legislation (for example, but not limited to: reduced shipping costs, promotional sales under Government Ordinance 99/2000 on the marketing of products and services).

TECHNICAL REQUIREMENTS

The minimum technical requirements necessary to use https://qwertykey.eu/, specifically the use of a computer, laptop, or other multimedia device capable of providing access to the internet and to electronic mail.

CONSUMER

As legally defined, “any natural person or group of natural persons organized in associations, acting for purposes outside their commercial, industrial, production, artisanal, or professional activity.” Please note that under Romanian law, only natural persons—not legal entities—qualify as consumers.

DISTANCE CONTRACT

A consensual agreement between QWERTY KEY SRL and the Buyer, concluded without the simultaneous physical presence of both parties, concerning the sale and purchase of products or services made available by QWERTY KEY SRL. The contract is initiated by the Buyer placing an Order and accepted by QWERTY KEY SRL in accordance with applicable legal provisions and these T&C, through one or more electronic means of distance communication. The distance contract takes effect only from the moment the order confirmation reaches the Buyer by any means of communication, regardless of whether the Buyer has actually read it.

ORDER

A request made by the Buyer through the website, by completing the required technical steps, whereby the Buyer expresses their commitment to purchase one or more products/services under the conditions set out in these T&C.

COMMERCIAL COMMUNICATION

Any form of communication intended to promote, directly or indirectly, the products, services, image, name, trade name, or emblem of a trader or member of a regulated profession. The following do not, in themselves, constitute commercial communications: information enabling direct access to the activity of a natural or legal person, particularly through domain names or an email address; communications relating to the products, services, image, name, or brands of a natural or legal person made by a third party independent of the person in question, particularly when made free of charge.

ORDER CONFIRMATION

An automatic email sent by QWERTY KEY SRL to the Buyer following the placement of an order, containing the order details regarding product characteristics, the price paid by the Buyer, and the chosen payment method. The distance contract is deemed concluded between the parties at the moment of order confirmation.

SHOPPING CART

A service offered by QWERTY KEY SRL to the User/Buyer, allowing them to add products they wish to purchase either at the time of adding or at a later time. If the products are not purchased by placing an order at the time they are added to the cart, the User/Buyer may benefit from product tracking by receiving commercial communications from QWERTY KEY SRL.

BUYER / CLIENT

Any natural person with legal capacity under the law to enter into legal transactions (for example, but not limited to, being at least 18 years of age), or any legal entity that creates an Account on the Website and/or places an Order, thereby entering into contractual relations with QWERTY KEY SRL in accordance with applicable legislation and these T&C.

COMMERCIAL WARRANTY

The commitment undertaken by QWERTY KEY SRL to the Buyer, separate from the legal conformity guarantee or other statutory warranties, without requiring additional costs, which entails, at QWERTY KEY SRL’s sole discretion: repair or replacement of the purchased product, or refund of the price paid by the Buyer, depending on the specific circumstances and the conditions of the Return Policy, where the product/service does not meet the technical specifications described on qwertykey.eu.

LEGAL CONFORMITY GUARANTEE

Consumer protection derived from applicable legislation regarding non-conformity, representing QWERTY KEY SRL’s obligation to the consumer to bring the product into a conforming state at no additional cost. This obligation entails, in order: repair or replacement of the product, or refund of the price paid by the consumer, depending on the specific circumstances, where the product does not correspond to the description provided or to the conditions agreed upon in writing between QWERTY KEY SRL and the Buyer.

PARTNERS / THIRD-PARTY PARTNERS

Persons with whom QWERTY KEY SRL has a commercial collaboration relationship.

PRODUCTS

A tangible movable good whose final purpose is individual or collective consumption or use.

WEBSITE

The website located at https://qwertykey.eu, through which the user has access to information about the services and products offered by QWERTY KEY SRL.

SERVICES

Any other service to be provided by QWERTY KEY SRL to the Buyer, represented by the products purchased by the Buyer that correspond to the description on the Website, the characteristics and qualities of which have been acknowledged and agreed to by the Buyer and recorded in the order and invoice.

SPECIFICATIONS

Details regarding the technical characteristics and qualities of the product/service as described on the website in the description available for each product.

CARRIER

The courier or postal service with which QWERTY KEY SRL collaborates for product delivery.

TRANSACTION

The payment operation carried out by the Buyer and the corresponding collection by QWERTY KEY SRL, or the reimbursement of an amount resulting from the sale of a product or provision of a service by the company to the Buyer, including payment through the card processor approved by QWERTY KEY SRL.

USER

A natural or legal person who holds or obtains access to the Content through the use of a communication means (e.g., electronic, telephone), but has not placed an Order on the website.

QWERTY KEY SRL

A company acting, in accordance with applicable legislation, as the Seller, with its registered office in Baia Mare, Str. Oituz, No. 3AC, registered under J24/964/2021, Tax ID 44393084.

SECTION II: GENERAL PROVISIONS

2.1. These T&C form an integral part of the sales contract entered into between QWERTY KEY SRL and the Buyer and set out the rights and obligations applicable to the relationship between the parties. By checking the box “I have read and accept the Terms & Conditions” when placing an order through the website (https://qwertykey.eu/), the Buyer declares that they have read and fully agree with the T&C and are subject to the applicable legislation.

2.2. Unless QWERTY KEY SRL and the Buyer enter into a sales contract that contains provisions in its body or annexes that conflict with the T&C, or where the contract contains provisions that expressly invalidate or modify the T&C, or unless there is another agreement to the contrary between QWERTY KEY SRL and the Buyer, these T&C shall apply to all contractual relations between QWERTY KEY SRL and the Buyer.

2.3. By accessing the QWERTY KEY SRL website (https://qwertykey.eu/), the Buyer confirms that they have the legal capacity required by law to enter into the relevant legal transactions, whether as a natural or legal person, and that they meet the age requirements established by law for entering into such transactions. If a minor accesses the website, their legal representatives/guardians are responsible for the minor’s behavior and for any actions taken by them on the website.

2.4. Access to the website for the purpose of placing orders and purchasing the products and services offered by QWERTY KEY SRL is available to any prospective good-faith customer who wishes to buy the products and services made available, subject to compliance with these T&C.

2.5. The contracting parties are required to act in good faith and in accordance with public morality and public order; any conduct to the contrary may be sanctioned under the law. Customers are prohibited from using the website or engaging in legal relationships with QWERTY KEY SRL in an abusive manner or for abusive purposes—that is, in a way that contradicts fair commercial practices, applicable legislation, or that could otherwise harm QWERTY KEY SRL or its Partners.

2.6. In accordance with applicable legal provisions, specifically Article 15 of the Civil Code: “No right may be exercised for the purpose of harming or prejudicing another, or in an excessive and unreasonable manner contrary to good faith.” Any conduct by the Buyer that constitutes an abuse of right may be sanctioned and shall constitute grounds for contractual and tortious liability.

SECTION III: PRODUCT AND SERVICE OFFERINGS

3.1. The product and service offerings consist of a curated selection of goods made available and displayed for viewing on the website. This does not constitute an offer within the meaning of Article 1188(1) of the Civil Code that would bind the parties to conclude a contract; rather, it represents an informational offer regarding the products made available by QWERTY KEY SRL.

3.2. QWERTY KEY SRL takes all necessary measures to ensure that the information published on the Website, including product and service specifications and displayed prices, is accurate and complete. If such information proves to be erroneous, QWERTY KEY SRL will take the necessary steps to correct these errors. If such errors have influenced or affected an Order placed by the Buyer, the Buyer will be informed within a reasonable timeframe to allow them to reconfirm or withdraw the Order, as applicable. If the Buyer cannot be contacted within a reasonable timeframe using the contact details provided during the purchasing process, the order will be deemed cancelled, and the Buyer will receive a notification to this effect by email.

3.3. Given the specific nature of the contract entered into between the parties—namely, through an electronic platform, which provides a different experience from purchasing products in a physical store—we draw your attention to the following important aspects to consider when purchasing products from the Website:

• The colors, shades, and aesthetic characteristics of products offered through the website may differ in reality due to various factors, including but not limited to the settings of the electronic device from which you access the website and view the products.
• The actual size and exact shape of products may differ because you are viewing the products through the website; this may depend on, among other things, the screen resolution of the device you are using. It is the Buyer’s responsibility to check the dimensions of each product using the specifications provided on the website and to ensure that these dimensions are suitable for the Buyer’s intended purpose.
• The photographs and images displayed on the website are for illustrative/indicative purposes only. It is the Buyer’s responsibility to carefully read the corresponding product description to familiarize themselves with each individual product.

3.4. To place an Order, the Buyer must follow the technical steps displayed on the website: selecting the product, adding it to the shopping cart, reviewing the shopping cart, choosing the delivery method, entering the Buyer’s address for delivery, selecting the payment method, entering payment information and any promotional codes/vouchers, reviewing the selected products and entered information once more, confirming the final order, and submitting the final order by clicking the “Complete Order” button. The technical steps are detailed in Section IV.

3.5. Products will only be delivered to the extent they are available. The contract will be concluded following QWERTY KEY SRL’s Order Confirmation, but only on the prior condition that the product or quantity of products requested by the Buyer, with the characteristics specified by the Buyer, is in stock. QWERTY KEY SRL also reserves the right to withdraw any product from sale at any time. If the product requested by the Buyer is not in stock or has been withdrawn by QWERTY KEY SRL, the company’s sole obligation to the Buyer is to refund any amounts paid for products that can no longer be supplied or that have been withdrawn from sale.

3.6. Orders may be placed at any time; however, they will be processed during business days and business hours (Monday–Friday, 09:00–17:00). If an order is placed on a non-business day (Saturday or Sunday) or on a day declared by law as a public holiday, it will be processed on the next business day.

3.7. QWERTY KEY SRL makes reasonable efforts to deliver the products ordered by the Buyer within the estimated timeframe displayed on the website; however, depending on the complexity of the order, delivery may take up to 30 days. Delivery information is provided on an estimated basis and may vary from case to case depending on the complexity of the order and carrier availability. QWERTY KEY SRL is not responsible for delays caused by the courier or postal services handling the delivery. The Terms and Conditions regarding shipping are detailed below in Section VII.

3.8. QWERTY KEY SRL reserves all rights to modify the Website Content, including product prices, at any time it deems appropriate. In the event of a modification, the price applicable between the parties will be the price at the time the order was placed.

3.9. Prices will be displayed in the national currency, the Romanian LEU; any price reductions will also be shown in LEU. The reference currency for the calculation, payment, and invoicing of products remains the Romanian LEU.

3.10. The prices displayed for products and services include VAT. Product delivery charges are not included in the product price and will be paid separately by the Buyer.

3.11. If the Buyer pays using a card denominated in EUR or another internationally circulated currency, any commission charged to the Buyer by the issuing bank for converting the amount into LEU shall be borne entirely by the Buyer. Furthermore, QWERTY KEY SRL shall not be held liable for the Buyer’s lack of awareness regarding this matter, as it is the Buyer’s responsibility to be informed about any commissions that the card-issuing bank may charge. In the case of online payments, QWERTY KEY SRL shall not be held responsible for any additional costs beyond those stipulated in these T&C.

3.12. As a result of payment made by bank card, the Buyer’s card details used for purchasing the products will not be retained by QWERTY KEY SRL.

3.13. QWERTY KEY SRL shall not be held liable for any system errors on the website that were not directly caused or triggered by its actions, where such errors affected the display of the correct and complete price of a product or the product description. If an order has been placed for a product with erroneous characteristics (dimensions, qualities, color, etc.), QWERTY KEY SRL will make all reasonable efforts to deliver a product with characteristics as similar as possible to those displayed at the time the order was placed.

SECTION IV: ORDERS

4.1. The Order is placed by the Buyer by following the specific steps set out in this section, as described below.

4.2. The User shall register on the website using a username and a unique password, thereby creating an Account on the Website. Once the account has been created, or if an account already exists, the User—once logged in—will be able to select the desired products and add them to the cart. The product will be available for purchase provided it is in stock, regardless of whether it is part of a Promotional Campaign of any kind. Simply adding a product to the cart does not reserve the product for the User/Buyer, and the Buyer may not make any claim regarding such a product.

4.3. After placing the product(s) in the shopping cart, the User/Buyer has the option to review the product list, modify the number of products intended for purchase, and verify whether the product descriptions correspond to their intended purpose for the purchase.

4.4. The User/Buyer must then select the delivery method and enter all necessary, accurate, and complete details regarding the delivery address.

4.5. The User/Buyer then confirms their intention to purchase the selected products by clicking the “Complete Order” / “Pay Now” button.

4.6. The User/Buyer may correct any erroneously entered data up until the final submission of the order to QWERTY KEY SRL, by clicking on the data field that needs to be corrected and entering the correct data, or by using the “back” button in their browser to return to the relevant page where the erroneous data was entered or where modifications are intended.

4.7. By completing the order, the User/Buyer warrants that all data entered (including but not limited to delivery details) is true, accurate, and complete. Failing this, the User/Buyer shall be responsible for any consequences resulting from such erroneous data, regardless of whether the error was due to negligence or intent.

4.8. After the order is completed, the Buyer will receive an email serving as a confirmation from QWERTY KEY SRL regarding product availability, price, and the characteristics of the products and/or services ordered. QWERTY KEY SRL draws the User’s/Buyer’s attention to the fact that this email is sent automatically and does not constitute a guarantee of stock availability at the time of the order.

4.9. QWERTY KEY SRL reserves the right to refuse an order, following prior notification to the User/Buyer, without any further mutual obligations between the parties or any entitlement of the Buyer to claim damages, in the following situations:

• In the case of online payment, where the Transaction made by the User/Buyer has not been accepted by the issuing bank of the card used to pay for the order.
• In the case of online payment, where the Transaction has not been validated by the card processor approved by QWERTY KEY SRL.
• Where the data provided by the User/Buyer is incomplete or incorrect and thus makes it impossible to finalize or process the order.
• Where the User’s/Buyer’s activity on the website may cause damage of any nature or may otherwise prejudice QWERTY KEY SRL or its Partners.

4.10. QWERTY KEY SRL also reserves the right to cancel orders for products/services displayed erroneously on the website as a result of a technical error, or for products/services that, due to technical errors, have clearly erroneous or trivially low prices. In such cases, QWERTY KEY SRL will notify the Buyer of this matter and will refund the amount paid by the Buyer for such cancelled orders, if applicable. QWERTY KEY SRL reserves the right to invoke Article 1665 of the Civil Code, according to which a sale is voidable when the price is so disproportionate to the value of the goods that it is evident that the parties did not intend to consent to a sale.

4.11. In the situation described in point 3.5 of these T&C—that is, where, due to a technical error or any other reason, the User has placed an order for a product that is not in stock—QWERTY KEY SRL will notify the User in writing or by telephone, and the User will have the following options, under the conditions of point 6.1 of these T&C:

• To request withdrawal within 3 days of the notification issued by QWERTY KEY SRL, in which case the price paid will be refunded to the User, if applicable.
• To maintain the order, in which case, at the User’s choice, QWERTY KEY SRL will either: (a) deliver the ordered product when it becomes available (if the product does not come back into stock, the order will be cancelled under the conditions set out above); or (b) deliver an alternative product selected by the User, at an equal or higher price than the out-of-stock product (in which case the User/Buyer shall be obliged to pay the price difference, if applicable).

4.12. QWERTY KEY SRL reserves the right to reject orders placed by the User/Buyer when it reasonably suspects an abuse of law, bad faith, fraud, unlawful purpose, or the commission of an offence.

4.13. Once an order has been placed, it can no longer be modified. If the Buyer wishes to modify the order, they may contact QWERTY KEY SRL through the communication channels listed on the website, such as help@qwertykey.eu or by calling 0371 236 224. In such cases, the Buyer acknowledges and agrees that modifying the order may, depending on the circumstances, entail additional costs that shall be borne by the Buyer. After the product(s) have been handed over to the courier or postal service, the order can no longer be modified.

4.14. RIGHT OF WITHDRAWAL: In accordance with Article 9 of Emergency Government Ordinance 34/2014, the Buyer who also holds the status of Consumer has the right to cancel the order placed. This right is recognized under consumer protection legislation as the “right of withdrawal.” The Buyer must inform QWERTY KEY SRL of their intention to withdraw through an unequivocal statement to that effect, or by completing the form set out in Part B of the annex to Emergency Government Ordinance 34/2014. Completing the form is not a formal requirement for exercising the right of withdrawal but merely a template; the essential requirement is an unequivocal expression by the Buyer of their intention to withdraw, which must be communicated to QWERTY KEY SRL. For details regarding the exercise of the right of withdrawal, please see the Return Policy (Section X of these T&C).

4.15. If the Buyer has exercised their right of withdrawal within the statutory period pursuant to Article 9(2)(a) and (b) of Emergency Government Ordinance 34/2014, for an order already paid online by bank card, and if the issuing bank has transferred the funds to our company’s account, this amount will be returned to the Buyer within a maximum of 14 days from the date QWERTY KEY SRL became aware of the Buyer’s intention to withdraw, and after the Buyer has returned the product. The price refund will be made only after QWERTY KEY SRL has received the product(s) for which the right of withdrawal was exercised.

4.16. For the reimbursement of amounts paid, the same payment methods used by the Buyer for the initial Transaction will be used, unless the Buyer has expressed in writing their preference for a different payment method.

4.17. If the Buyer requests the cancellation of an order paid by bank card, the provisions regarding the right of withdrawal contained in the Return Policy (Section X of these T&C) shall apply. These provisions also apply where QWERTY KEY SRL is no longer able to deliver the product ordered and paid for by the Buyer, in which case QWERTY KEY SRL shall refund the value of the products ordered within 14 days from the date it became aware of the circumstances preventing delivery.

4.18. QWERTY KEY SRL may consolidate multiple orders placed separately by the Buyer and treat them as a single order, delivering them in one shipment if the processing stage of the orders permits. If the Buyer does not wish to have their orders consolidated, they must inform QWERTY KEY SRL in advance through the contact methods available on the website, specifically at the email address help@qwertykey.eu or by calling 0371 236 224, before QWERTY KEY SRL hands the products over to the courier/postal service. Orders placed with different delivery addresses, different contact details, different payment methods that have been paid online, or placed from different customer accounts cannot be consolidated.

4.19. For products for which QWERTY KEY SRL offers a “PRE-ORDER” option, the provisions of this section apply accordingly, with the note that the conclusion of the distance contract for these products will occur only after the Buyer is informed that the pre-ordered products have become available in stock.

SECTION V: PAYMENT AND PAYMENT METHODS

5.1. As already stated in these T&C, the prices for each product are displayed in LEI and include VAT. The product price does not include the additional delivery cost, which will be paid separately by the Buyer. The delivery cost will be indicated so as to be brought to the Buyer’s attention for each individual order.

5.2. QWERTY KEY SRL advises that, due to a system error affecting the website’s functionality, some prices may be displayed incorrectly for a product. Should such an error occur, the provisions of point 4.10 of these T&C shall apply. QWERTY KEY SRL will promptly inform the Buyer of this matter.

5.3. The price may be paid through one of the following methods, at the Buyer’s option:

• Online payment by bank card (the personal card of the natural person or the corporate card of the purchasing legal entity, with full security; QWERTY KEY SRL does not charge an additional commission for choosing this payment method; Transaction validation in this case is performed by the card processor approved by QWERTY KEY SRL).
• Bank transfer (based on the proforma invoice issued by QWERTY KEY SRL).
• Cash on delivery (payment is made in LEI, according to the contract price, directly to the person making the delivery).

5.4. The cash-on-delivery payment method is not available for orders with a VAT-inclusive value exceeding 5,000 LEI for legal entities and 10,000 LEI for natural persons.

5.5. The invoice will be issued in electronic format and will be accessible to the Buyer through their personal Account; the invoice will also be sent to the email address provided by the Buyer. If desired, the Buyer may request the issuance of a physical invoice, which will be included in the delivery package.

SECTION VI: CONCLUSION OF THE CONTRACT

6.1. The distance sales contract is deemed concluded at the moment QWERTY KEY SRL confirms, by email, the placement of the order by the User/Buyer, subject to the availability of the product as selected by the Buyer. If the product is no longer in stock at the time the order is placed, the Buyer shall have a right of withdrawal, which must be exercised within 3 days by means of a statement clearly and unequivocally expressing the intention to withdraw, sent by email to help@qwertykey.eu. When QWERTY KEY SRL becomes aware that the ordered product is not in stock, it undertakes to inform the Buyer by telephone or email as soon as it learns of the situation, and the aforementioned withdrawal period shall run from the moment the Buyer is notified. In the event of an error (technical or otherwise) regarding available stock, the Buyer shall have no right to any additional consideration beyond the refund of the price paid, if applicable. For further clarification, please see point 4.11 of these T&C.

6.2. The Distance Contract identifies the product, its main characteristics, qualities, price, delivery cost, and other relevant elements, and its content is supplemented by these T&C.

6.3. QWERTY KEY SRL will include in the shipped package the documents necessary to evidence the Buyer’s purchase of the products/services. Additionally, the package may include promotional materials to advertise its own products or campaigns (or those of third-party partners of QWERTY KEY SRL), as well as gifts intended to build customer loyalty.

6.4. Gifts consisting of QWERTY KEY SRL products are offered to the Buyer free of charge, and QWERTY KEY SRL reserves the right to unilaterally decide whether to offer gift products to the Buyer. The Buyer has no right to make any claim regarding the non-receipt of a gift product, except where QWERTY KEY SRL has committed through a public statement to offer a specific product as a gift as part of a promotional campaign.

6.5. If product delivery is unavailable for reasons beyond either party’s control, the User/Buyer has the right to withdraw from the Contract and to request the refund of amounts paid, as well as the right to receive such amounts. The User/Buyer may not claim any damages on this account.

SECTION VII: SHIPPING METHODS, SHIPPING COSTS, DELIVERY TERMS AND CONDITIONS, AND PRODUCT RECEIPT

SUBSECTION VII.I: SHIPPING METHODS

7.1. Product and service delivery is available both within Romania and internationally.

7.2. QWERTY KEY SRL has the right to add countries to the list of destinations to which it can deliver products, or, as the case may be, to remove certain destinations, while honoring orders already placed on the website prior to the decision to remove those destinations. Any changes regarding product delivery will be communicated to Buyers in writing and/or by posting on the website, as well as by updating these T&C.

7.3. Online orders will be delivered exclusively through the courier companies made available by QWERTY KEY SRL.

7.4. QWERTY KEY SRL offers the following product delivery methods:

• Shipping via courier/forwarding agent/own transport.
• Shipping via courier/forwarding agent/own transport with cash-on-delivery payment.

7.5. Products will be delivered through one or more rapid courier companies/forwarding agents, which will process the Client’s personal data as provided by the Buyer to QWERTY KEY SRL. Personal data processing is carried out solely for the purpose of delivering the products and in compliance with these T&C. This provision applies equally to any third parties of the courier company tasked with fulfilling the delivery service who will have access to the Buyer’s personal data. They are bound by these T&C and by personal data protection legislation, and a Data Processing Agreement is in place with the courier company. For the purpose of completing the delivery, the courier company may contact Buyers through any communication means made available by them, within the limits and conditions of these T&C.

SUBSECTION VII.II: SHIPPING COSTS

7.6. Shipping costs for product delivery are borne by the Buyer, unless the contracting parties expressly agree otherwise.

7.7. Product delivery costs (for transport, delivery, postal services, etc.) are indicated on the QWERTY KEY SRL website at the time the order is placed by the Buyer.

7.8. Shipping costs will be borne by QWERTY KEY SRL if there are product non-conformities, hidden defects, manufacturing defects, or qualitative deficiencies in the delivered product that were not and could not have been known to the Buyer through ordinary means of inspection.

7.9. Shipping costs are communicated to the Buyer by being displayed at the time the Order is placed and represent the costs negotiated with the third-party partners with whom the company collaborates for goods delivery services. Shipping costs may therefore vary over time depending on QWERTY KEY SRL’s commercial relationship with these third-party partners.

SUBSECTION VII.III: DELIVERY TERMS AND CONDITIONS

7.10. In any case, products shall be delivered within a maximum of 30 calendar days. If delivery will occur beyond the aforementioned timeframe, QWERTY KEY SRL may notify the Buyer of the extension of the delivery period, which may exceed the initial delivery timeframe. QWERTY KEY SRL is not responsible for delays caused by the courier or postal services handling the delivery.

7.11. If during the agreed extension period the product becomes unavailable for delivery, the Buyer will be informed accordingly and will have the right to terminate the contract within 3 business days from the date of receiving the notification. In the event of termination at the Buyer’s written request within the above-mentioned period, the order will be cancelled and QWERTY KEY SRL will refund the amounts paid by the Buyer, if the product had already been paid for.

7.12. To reiterate, if the reason for the inability to deliver is the unavailability of the product, the Buyer will be informed accordingly. The confirmation email that triggers the conclusion of the Distance Contract is contingent on the product(s) being in stock, as selected by the Buyer.

7.13. If the Buyer (including any person designated by them) cannot be found at the delivery address provided, an attempt will be made to contact them again through the contact details they have provided. If the Buyer still cannot be reached, a second and final delivery attempt will be made, AT THE BUYER’S COST, even if the Buyer qualifies for free delivery based on the value of the products ordered. In the event that both consecutive delivery attempts fail, QWERTY KEY SRL reserves the right to unilaterally terminate the contract.

7.14. The Buyer has the following obligations regarding product delivery:

• Ensuring that product delivery and, where applicable, service provision can take place at the address specified by the Buyer, and that the Buyer is available at the indicated address both at the time of product delivery and at the time of service provision, if services have been purchased.
• The dimensions of the ordered products must be verified by the Buyer to ensure there is sufficient space at the delivery address to receive the products. The Buyer must ensure that the delivery address has appropriate access routes, taking into account the size and quantity of the products ordered.
• The delivery address specified by the Buyer must allow for the receipt of products without damage to them; any damage caused by handling the ordered products at the time of receipt as a consequence of inadequate space shall be borne by the Buyer.

7.14.bis. If, for a justified reason, delivery on a specific date or within a specific timeframe is essential for the Buyer, they must inform QWERTY KEY SRL in advance by email at help@qwertykey.eu. To the extent that delivery on the date or within the timeframe indicated by the Buyer is possible, QWERTY KEY SRL will make every reasonable effort to ensure delivery at the requested time. If, for any reason, delivery on the date or within the timeframe indicated by the Buyer is impossible, QWERTY KEY SRL reserves the right to unilaterally terminate the contract. The Buyer may not claim any damages for delivery in breach of the indicated date or timeframe, being entitled only to a refund of the price paid, if applicable.

SUBSECTION VII.IV: PRODUCT RECEIPT

7.15. The Buyer undertakes to receive the ordered products on the agreed date and at the agreed address. If the goods cannot be received on the agreed date for reasons attributable to the Buyer (including but not limited to the scenario described in point 7.13), a second delivery attempt will be made, AT THE BUYER’S COST (even if the Buyer qualifies for free delivery based on the value of the products ordered).

7.16. The Buyer is obligated to sign the delivery document (AWB) presented by the Courier at the time of delivery, to which the delivery note containing all information about the delivered products is attached.

7.17. The Buyer is responsible for fully inspecting, in all respects, the conformity of the delivered products at the time of delivery. If the products are damaged or items are missing, these issues must be noted in writing on the delivery note, and communication of this matter must take place within a maximum of 48 hours by email to help@qwertykey.eu. Damaged, missing, or incorrectly delivered items, through no fault of the Buyer, will be replaced and delivered free of charge.

7.18. If the delivered products have minor defects or manufacturing flaws and have been delivered to the Buyer, but the Buyer does not wish to return the products, QWERTY KEY SRL may offer a discount proportional to these defects on the next order. Communication of the defects is the Buyer’s responsibility and should be as detailed as possible, including photographs showing the condition in which the product was delivered.

7.19. The value of the discount shall be determined on a case-by-case basis, depending on the specific defect or manufacturing flaw and in proportion to the extent to which it affects the product’s functionality. For cash-on-delivery payments, for products to be shipped where a defect or manufacturing flaw is discovered, QWERTY KEY SRL may offer a discount on the relevant order. If payment has already been made by online bank card, the discount shall be applied to the next order placed on the Website.

7.20. If the Buyer is not available to receive the product, they may designate another person to accept delivery on their behalf. The designated person must have the legal capacity required to collect the product(s) (i.e., must be at least 18 years of age) in order to receive the product(s) on the Buyer’s behalf.

7.21. Upon signing the delivery documents, the Buyer takes physical possession of the ordered products, at which point all risks transfer to the Buyer.

7.22. Refusal to sign the delivery document is equivalent to refusing to receive the delivered products.

SECTION VIII: PRODUCT WARRANTY

8.1. The commercial warranty represents the commitment undertaken by QWERTY KEY SRL to the Buyer regarding the conformity and optimal functioning of the products. In the event of non-conformity or operational defects, QWERTY KEY SRL undertakes, in the following order, to:

• Repair the product.
• Replace the product, if repair is not possible or would entail disproportionate costs relative to the product’s value.
• Provide a proportional price reduction or, as appropriate, a refund of the price paid, if neither repair nor replacement is possible or would entail disproportionate costs relative to the product’s value.

8.2. Each product sold by QWERTY KEY SRL benefits from the legal conformity guarantee, commercial warranty for the period stated in the warranty certificate, as applicable, and in strict compliance with Emergency Government Ordinance 140/2021.

8.3. Accordingly, QWERTY KEY SRL is obligated to provide the Buyer with products that conform to the contractual terms, and is liable for any lack of conformity existing at the time of delivery. Products are deemed conforming when they match the description provided by QWERTY KEY SRL to the Buyer, serve the purpose intended by the Buyer at the time of purchase (if this purpose was communicated to and accepted by QWERTY KEY SRL), serve the same purposes as similar products in the same category, and exhibit normal quality parameters and performance that any person could reasonably expect from the product.

8.4. If repair or replacement of the product is impossible or would impose disproportionate costs on QWERTY KEY SRL, the Buyer may request a corresponding price reduction or termination of the contract, as applicable, if:

• The Buyer does not benefit from repair or replacement.
• The repair or replacement measures have not been carried out by QWERTY KEY SRL within a reasonable timeframe.
• The non-conformity persists despite QWERTY KEY SRL’s remediation efforts.
• The repair or replacement measures would cause significant inconvenience to the Buyer.
• The non-conformity is so serious as to justify a proportional price reduction or contract termination.
• QWERTY KEY SRL has declared that it will be unable to bring the product into conformity within a reasonable timeframe or without causing significant inconvenience to the Buyer, or this is clearly evident from the circumstances of the case.

8.5. Buyers benefit from the statutory warranty periods as set out in Emergency Government Ordinance 140/2021. Furthermore, Emergency Government Ordinance 140/2021 remains applicable with respect to, among other things, the commencement and expiry of warranty periods, the content and scope of the warranties that the Consumer benefits from by operation of law, the type of warranty, remedial measures, and applicable presumptions.

8.6. QWERTY KEY SRL does not provide a warranty for non-conformities resulting from defects or errors caused by improper use of the products, in a manner contrary to the purpose and nature of the goods purchased from QWERTY KEY SRL, or contrary to the product’s usage instructions. The Buyer is responsible for using the purchased product in accordance with its intended purpose. The Buyer must fully comply with the product’s installation and usage instructions, and in the event of non-conformity, must request repair or replacement directly from QWERTY KEY SRL. If the Buyer or any unauthorized third party tampers with or attempts to repair the product, the Buyer shall forfeit their warranty rights.

8.7. Given the specific nature of the products sold by the company, the following should be noted by every Buyer:

• Each product sold by QWERTY KEY SRL is accompanied by documents or packaging printed with instructions for optimal use and maintenance of the products.
• If a product is not accompanied by documents or packaging printed with usage and maintenance instructions, the Buyer is obligated to use the product taking into account its normal intended use and the reasonable measures that a prudent owner would take to prevent any deterioration or malfunction.

8.8. The Buyer shall forfeit their warranty rights if they provide inadequate maintenance of the product, including but not limited to: cutting the product, sanding, scratching, disassembling the product using sharp objects, cleaning the product with abrasive-surface materials, exposing the product to chemical compounds, using cleaning solutions containing petroleum, acetone, detergents or alcohol, and similar substances, acidic substances, using or storing products in conditions with rapid temperature changes, exposing products to extreme temperatures or humid environments, and using products for purposes other than those for which they were designed by the manufacturer. Undertaking such actions shall not give rise to liability on the part of QWERTY KEY SRL under the statutory or commercial warranty.

8.9. The warranty offered by the company is issued in accordance with applicable legislation and is based on QWERTY KEY SRL’s obtaining of supporting documents for product quality/lifespan, certification, and/or authenticity/conformity certificates, directly from the product manufacturers or their authorized distributors. No Buyer may request an extended warranty on terms different from those stated, or a warranty valid for a period longer than that specified in the warranty documents issued by the manufacturer or distributor accompanying the product.

8.10. The commercial warranty periods are: 2 years for natural persons and 1 year for legal entities. Any defects in conformity or functionality must arise within this period, which runs from the date the Buyer receives the product. Communication of defects should be made by email to help@qwertykey.eu within the warranty period, if possible. If the Buyer was reasonably unable to communicate the occurrence of defects within the warranty period, the communication must be made within 15 days of the warranty period’s expiry.

8.11. Any breach by the Buyer of their obligations under this subsection or any related statutory obligations shall result in the forfeiture of their right to obtain corrective measures under the statutory or commercial warranty, in accordance with applicable legal provisions.

SECTION IX: PROMOTIONAL CAMPAIGNS

9.1. QWERTY KEY SRL offers various types of discounts, coupons, or vouchers, the use of which is subject to the rules displayed on the website.

9.2. Promotions may not be combined with one another; the highest discount shall apply. This rule is valid for all types of discounts, unless the specific promotion expressly provides otherwise.

9.3. QWERTY KEY SRL also offers promotional vouchers that the Buyer cannot purchase but which are issued as part of an advertising campaign and have a specific validity period. Vouchers may apply only to a certain category of products or only to a specific type of product and may be used only once during a single order placement process. Vouchers cannot be used for orders that have already been placed.

9.4. Vouchers may not be distributed to third parties, resold, or converted into cash. Promotional vouchers are non-refundable in the event of a product return, if the promotional voucher was issued as part of a promotion.

9.5. If an order is cancelled, rejected, or returned in full—the order to which the Voucher was applied—the Voucher will lose its validity and may no longer be used.

9.6. The provisions relating to vouchers apply equally to promotional codes offered by QWERTY KEY SRL.

9.7. Certain promotional campaigns may not be combined with other promotional campaigns, vouchers, or discounts. This will be specified in the rules of each campaign, which will be communicated to Buyers by being posted on the website.

9.8. The company establishes—unilaterally or, as the case may be, in collaboration with contractual third-party partners of QWERTY KEY SRL—the rules for promotional campaigns, competitions, and voucher issuance, which will be posted on the website. Promotions will be applied to orders that fully comply with the published Rules, within the validity period and subject to available stock.

9.9. Any discount code, free shipping code, voucher, promotional credit, bonus, cashback, or any other type of promotion offered by QWERTY KEY SRL may be modified, restricted, updated, or withdrawn at any time, even after acceptance of these Terms and Conditions. All promotional codes may have minimum order thresholds, additional conditions, or may be valid only for certain products or periods. By using any promotional code, the customer understands and accepts that the promotion is valid only within the limits, conditions, and availability established by QWERTY KEY SRL at the time the order is placed.

9.10. Promotional campaigns do not include product delivery charges for products subject to such promotions, unless the Promotional Campaign expressly provides otherwise.

9.11. In the case of raffles (or giveaways) organized through the Website or social media platforms, the provisions of these Terms and Conditions shall apply accordingly.

SECTION X: RETURN POLICY

SUBSECTION X.I: FOR DISTANCE CONTRACTS (ONLINE)

10.1. In accordance with Article 9(1) of Emergency Government Ordinance 34/2014, for distance contracts, “the Buyer has the right to withdraw from the contract within 14 calendar days from the receipt of the goods, without stating any reason and without incurring any additional costs.”

10.2. The Buyer is responsible for bearing the shipping costs for returning the package, unless it has been agreed that this cost shall be borne by QWERTY KEY SRL.

10.3. The Buyer exercises their right of withdrawal in accordance with the provisions of Emergency Government Ordinance 34/2014, and must communicate to QWERTY KEY SRL their unequivocal expression of intent to withdraw from the contract. QWERTY KEY SRL requests that the Buyer return the products using the delivery partner that originally delivered the product to the Buyer, as the delivery prices have been negotiated in the Buyers’ favor.

10.4. The Buyer shall bear any depreciation in the value of the products where such depreciation results from handling that was neither necessary nor useful in view of the nature of the product, its common purpose, or its functionality. If the returned products show signs of wear, scratches, impacts, mechanical or electrical shock, or missing parts—regardless of the reason—QWERTY KEY SRL reserves the right to refuse the return.

10.5. The Buyer must return the product within 14 days from the date they exercised their right of withdrawal, without undue delay. It is recommended that the return be made in the product’s original packaging; if the product is not returned in its original packaging, the return may be accepted provided the returned product shows no signs of deterioration or wear, has its labels attached, and is complete—including any accessories that came with the product, the warranty certificate, usage and assembly instructions, and gifts offered by QWERTY KEY SRL for the ordered products (in accordance with points 6.3 and 6.4 of these T&C). QWERTY KEY SRL reserves the right to refuse returns made in violation of this provision.

10.6. Where the right of withdrawal is exercised, QWERTY KEY SRL is obligated to refund to the Buyer, without undue delay and within a maximum of 14 business days from the date it was informed of the Buyer’s exercise of the right of withdrawal, the amounts paid by the Buyer using the same payment method used by the Buyer for the initial Transaction.

10.7. If payment was made online by bank card, QWERTY KEY SRL will refund the amounts paid by the Buyer for the returned product(s), less the amount corresponding to the shipping charges that the Buyer is obligated to bear.

10.8. The Buyer is obligated to handle and inspect the product with due care, in the same manner as would be permitted in a physical store, in order to determine the nature, characteristics, and functioning of the product. If the product is not returned in the same condition, the Buyer shall be liable for any diminution in the product’s value resulting from handling beyond what is necessary to determine its nature, characteristics, and functioning. In such cases, QWERTY KEY SRL shall deduct from the total product price an amount representing the cost of the diminution in value. Any such deductions will be communicated to the Buyer by QWERTY KEY SRL following the analysis of the return, within the timeframe provided for the price refund, and a return report will be prepared documenting all irregularities found during the product inspection. The following are considered diminutions in value resulting from handling, as provided for in Article 14 of Emergency Government Ordinance 34/2014: fine scratches, visible scratches, persistent dirt marks, oxidation marks, cracks, and any other such visible marks that did not exist at the date of delivery. If the diminution in value is significant—meaning that it can reasonably be determined that the product could not subsequently be resold—QWERTY KEY SRL reserves the right to refuse the return.

10.9. Where the right of return is exercised in any manner, the refund of the amount paid by the Buyer for the product(s) shall take place only after the returned product(s) have been received by QWERTY KEY SRL, or at least after the Buyer provides conclusive proof that they have shipped the product(s) to QWERTY KEY SRL.

10.10. Gift cards, products customized upon request, and products that have undergone requested services such as lubrication, tape modification, film application, etc., are non-returnable, in accordance with the provisions of Emergency Government Ordinance 34/2014.

10.11. Returning products in violation of the conditions set out in these T&C and/or in violation of the conditions set out in Emergency Government Ordinance 34/2014 shall result in the inability to exercise the right of withdrawal under the conditions provided by law, and QWERTY KEY SRL may refuse the return requested by the Buyer. The value of the products sought to be returned will not be refunded, and the products will be sent back to the Buyer, with the return shipping costs borne by the Buyer.

SUBSECTION X.II: FOR PRODUCTS PURCHASED FROM QWERTY KEY SRL PHYSICAL STORES

10.11. Where a product was purchased in person at one of the retail locations where QWERTY KEY SRL sells products, the Buyer may only return the product with the express consent of QWERTY KEY SRL. QWERTY KEY SRL reserves the exclusive right to refuse any return of products purchased from its physical stores.

10.12. If QWERTY KEY SRL—even though not obligated to do so—accepts the return of a product purchased from a physical store, the product must show no signs of use and must be accompanied by all labels, original packaging, and any other accessories, including gifts offered by QWERTY KEY SRL for the ordered products, in accordance with points 6.3 and 6.4 of these T&C.

SECTION XI: CONFIDENTIALITY POLICY

11.1. QWERTY KEY SRL shall maintain the confidentiality of data provided by the Buyer; disclosure and use of such data shall only occur in accordance with these T&C, the Privacy Policy, and applicable personal data protection legislation.

11.2. No public statement, promotion, press release, or any other form of disclosure to third parties may be made by the User/Buyer regarding the details of the order or the contract, without the prior written consent of QWERTY KEY SRL.

11.3. The QWERTY KEY SRL Privacy Policy regarding the processing of personal data is available at the relevant link on the website. The Privacy Policy supplements these T&C.

SECTION XII: FRAUD

12.1. By creating and using their account, the Buyer is responsible for maintaining the confidentiality of their account credentials (username and password), for managing access to their account, and for all activity conducted through their account.

12.2. QWERTY KEY SRL shall not be liable for damages caused to the User/Buyer by a third party who claims to be acting on behalf of or in the interest of QWERTY KEY SRL, or who claims to have a commercial relationship with QWERTY KEY SRL, or who uses other devices to create the appearance of a legal relationship with QWERTY KEY SRL. The Buyer is encouraged to notify QWERTY KEY SRL of such matters immediately, using the contact details displayed on the QWERTY KEY SRL website.

12.3. The creation of multiple accounts using email addresses that expire after a predefined period, in order to benefit from promotions, vouchers, or offers, or any other behavior indicative of fraud that is likely to disrupt the normal course of a Promotional Campaign, is prohibited and constitutes attempted fraud. In such cases, QWERTY KEY SRL reserves the right to suspend these accounts and to cancel the accounts without prior notice or any other formalities, and without granting any compensation of any kind.

12.4. Any attempted or actual fraud committed against the data of Buyers or Users, or against the content of the company’s website, shall be punished in accordance with applicable legal provisions.

SECTION XIII: LIMITATION OF LIABILITY

13.1. QWERTY KEY SRL shall not be held liable to the User/Buyer who accesses the website outside the scope of these T&C.

13.2. With respect to the data provided for account creation, the maintenance of account data confidentiality, account access, and the distribution of account data, the User/Buyer assumes full responsibility.

13.3. By creating an account, using an account, or placing an Order, the User/Buyer expressly and fully agrees to these T&C in their latest available version, as communicated by posting on the website at the time of account creation, account use, or order placement.

13.4. QWERTY KEY SRL reserves the right to periodically amend the content of the T&C in order to inform Users/Buyers of any changes regarding the operation of the website or any relevant legislative changes. Amended T&C shall become binding from the date of their publication on the website; accordingly, we recommend periodic review of the T&C.

13.5. QWERTY KEY SRL does not guarantee the User access to the website without completing the full registration steps provided on the website, and does not grant the right to download or modify the Content in whole or in part. Furthermore, the User may not reproduce, copy, or transfer to any third party, in whole or in part, any Content to which they have or have obtained access under a usage agreement, without the prior written consent of QWERTY KEY SRL. The User shall be liable for any damages caused as a result of failing to comply with the provisions of this point in the T&C.

13.6. QWERTY KEY SRL shall not be liable for the content of websites reached through links, regardless of their nature; the sole parties responsible in such cases are the owners or administrators of those websites. QWERTY KEY SRL also does not guarantee that the website user experience will meet the User’s/Buyer’s expectations.

13.7. The promotional materials used to present promotional campaigns on the Website are exclusively for brand promotion purposes, and their use does not imply any obligation on the part of QWERTY KEY SRL to actually have in stock the products that appear or may appear within them. Only products listed on the website with their sale price and characteristics indicated serve the company’s commercial purposes and are available for sale.

13.8. QWERTY KEY SRL shall not be held liable for any injury, direct or indirect material damage, or loss resulting from any defect in the delivered product, except where such damage was caused by the intent, omission, or gross negligence of QWERTY KEY SRL.

SECTION XIV: ASSIGNMENT AND SUBCONTRACTING

14.1. QWERTY KEY SRL may assign and/or subcontract to a third party the services related to the fulfillment of the Order, upon informing the Client, without requiring the Client’s consent.

SECTION XV: FORCE MAJEURE

15.1. Force majeure refers to an unforeseeable and insurmountable event that arises independently of the parties’ will, occurring after the conclusion of the contract, which makes it partially or fully impossible to perform the contract.

15.2. If the non-performance of any obligations, whether partial or total, or non-performance within the agreed timeframe, is caused by a force majeure event—obligations incumbent upon either QWERTY KEY SRL or the Buyer under the concluded contract—then neither party shall be liable for the failure to perform those obligations. Force majeure shall release the parties from liability in the event of partial or total non-performance of the obligations assumed under this contract.

15.3. The party invoking force majeure must notify the other contracting party in writing within 5 days of the occurrence of the event and must provide evidence thereof within 15 days of the occurrence, indicating the effects on the performance of the parties’ obligations and the extent of those effects. If QWERTY KEY SRL is the party relying on the effects of force majeure, the notification shall also be deemed made when it takes the form of a public statement posted on the website https://qwertykey.eu/.

15.4. If the circumstances and effects of the force majeure event persist for a period exceeding 30 days, each contracting party shall have the right to notify the other party of the automatic termination of the contract, without being entitled to claim damages from the other party. Until the end of this period, the parties are obligated to perform their remaining contractual obligations, insofar as this is possible.

SECTION XVI: DISPUTES

16.1. As a general rule, any disputes arising from the conclusion of this contract or directly related thereto, including those concerning the validity, interpretation, performance, or termination of the contract, shall first be resolved amicably between the contracting parties.

16.2. If amicable resolution of disputes has failed, any litigation, in the broadest sense, arising from or in connection with the contract, shall fall within the jurisdiction of the competent Romanian courts in the territorial jurisdiction where QWERTY KEY SRL has its registered office.

SECTION XVII: FINAL PROVISIONS

17.1. The language of communication between the contracting parties and the language of the sales contract is Romanian. All contracts entered into by QWERTY KEY SRL with Buyers will be stored electronically by QWERTY KEY SRL and are not available to third parties.

17.2. In the event that any provision of these T&C becomes inapplicable, void, or lapsed, for any reason, the remaining provisions of this document shall continue to be valid and shall produce their effects.

17.3. QWERTY KEY SRL reserves the right to amend or update the provisions of these T&C; any amendments will be posted on the website and will become binding on Users/Buyers from the date of publication. Rights and obligations of QWERTY KEY SRL and Buyers that arose prior to the amendment shall remain unaffected.

17.4. In the event that a foreign element arises in the relationship between the contracting parties, the parties agree that the law governing their legal relations shall continue to be Romanian law. Consumer rights derived from general consumer protection legislation shall remain unchanged.